Our Policies

Ensuring Top of the Line Products and Services

WE DO NOT WORK OVER ANOTHER SALON’S PRODUCTS

Exalted Stiletto Nails® will NOT work over another salon’s products for the following reasons:

1. We cannot guarantee that another salon uses EMA (ethyl methacrylate) over the cheaper and FDA-banned MMA (methyl methacrylate) for acrylic application. The two substances are not compatible and would thus cause quality issues in the service that you receive.

   
   

2. We cannot always inspect your nail beds sufficiently to ensure no bacterial infections, fungal infections, or preexisting injuries are present. Health and safety of all parties involved are of paramount importance. We also prefer to not be held liable for another salon’s oversight.

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​If you do have another salons set on you will need to remove that set PRIOR TO ARRIVAL. 

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For existing clients who have visited another salon between services, please remove that set PRIOR TO ARRIVAL. Failure to do so may result in cancellation of appointment and 50% fee.

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WE REQUIRE DEPOSITS WITH A 24 HOUR CANCELLATION / RESCHEDULING PERIOD

Exalted Stiletto Nails® requires $20 deposits for all services. All deposits are non-refundable / non-transferrable up to 24 hours prior to your appointment start time. 

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This policy is designed to ensure that our artists’ time is respected. Oftentimes, last minute cancellations are extremely difficult to fill.

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WE OFFER A 5 DAY GUARANTEE

Exalted Stiletto Nails® offers a 5 day guarantee on services. Notify us of any mishaps within 72 hours of your service, and we’re happy to offer repairs free of charge. Complimentary nail repairs do not require deposits, but do observe the same 24 hour cancellation / rescheduling policy of normal appointments. No showing to complimentary repair appointments forfeits the complimentary status of the repair. 

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SERVICES PERFORMED ARE NONREFUNDABLE

Exalted Stiletto Nails® offers a multitude of repair options for work that you may be dissatisfied with. We do not, however, offer refunds for any services rendered.